Shipping / Tracking
1. Dinette.com's Extensive Shipping Area
Dinette.com ships dining furniture to any destination in the contiguous 48 states.
If you live in HI and AK and wish to make a purchase, please contact firstname.lastname@example.org before placing an order to confirm shipping costs and estimated shipping times.
Unfortunately we do not ship our dining furniture products to Canada or outside the USA at his time.
2. Estimated Shipping Times
We ship our dinettes using two methods:
• FedEx Ground Home Delivery
• Home Appointment Freight Delivery
Each product description specifies which method is used.
Dining sets shipped via FedEx arrive according to the following estimated schedule:
East Coast: 1-3 business days from ship date
Midwest : 2-4 business days from ship date
West Coast 4-5 business days from ship date
Customers who purchase dinette sets shipped via Home Appointment Freight Delivery will be contacted within 3-6 business days from ship date to set up a convenient appointment (Monday � Friday 9am - 5 pm) when the set will be delivered to your door.
3. Shipping Costs
It costs Dinette.com between $60-250 to pack and ship each and every dining room furniture set we sell. The actual cost depends on several factors, including the size of the dinette set, the weight of the dining set and the zip code of the shipping destination.
Please note: on the rare occasion a customer lives outside of normal delivery area (50 miles beyond nearest commercial airport) we will contact you before shipment if additional charges apply.
4. Federal Express Shipping Features
FEDEX GROUND HOME DELIVERY
Currently we ship many of our dining furniture products through FedEx. We use FedEx Ground Home Delivery, the highest quality, residential home delivery service available. Unlike other carriers, FedEx uses smaller vans and takes extra care with their packages. It costs more but we've found that it is well worth the price since damage in transit is rare. You can feel secure with the knowledge that we are doing everything in our power to ensure that your new dining furniture set arrives in the same pristine condition it was in when it left our warehouse. FedEx Ground also delivers much later in the day than many carriers (up until 8 pm ). Our customers appreciate the opportunity to be at home when their dinette furniture set arrives.
HOME APPOINTMENT FREIGHT DELIVERY
Many of our larger dining furniture sets are shipped using a furniture delivery specialist. This guarantees that your dinette set will be handled with the utmost care during transit. The dining set is shrink-wrapped and intact until it reaches your address. Only when these delivery specialists reach your address and bring the set to your door is the set removed from the original packaging.
The best part of this service is that you will be contacted 3-7 business days after the set ships from our warehouse to schedule a Home Appointment Delivery at your convenience (Monday-Friday, 9 am-5 pm). There is no additional charge for this added service!
BEYOND CHARGES - for HOME APPOINTMENT DELIVERIES. If the zip code where the order is to be delivered is outside of what the Freight company deems BEYOND their normal delivery range (usually 30 miles) from their nearest depot, then we will contact you and let you know of any additional charges. At that time you will have the option to cancel for a full refund. Please note that this is simply a factor of a zip code and the distance from the destination hub of the freight carrier - all shipments to this zip code will incur this cost.
5. Order Tracking
You will receive a confirmation email after you place your dining furniture order and AFTER your card has been authorized. Your card will only be charged AFTER your order ships. In your order confirmation email, you will receive a dinette.com tracking number. You can use this number to refer to your order when contacting customer service or checking the status of your dining set order at our homepage (on the bottom left of dinette.com's homepage look for the �Track my Order� box and enter you dinette.com tracking number.
If your shipping address is different than your billing address, please expect a phone call from a Dinette.com customer service agent. We call customers with different ship-to and bill-to addresses as a courtesy to protect you (and us) from being a victim of fraud
When your dinette furniture set leaves our warehouse in Brooklyn (usually within 1 business day of placing your order), you will receive a shipping confirmation email to the email address you entered when placing your order. This email will contain your Dinette.com Order Confirmation Number.
ITEMS SHIPPED VIA FEDEX
If your set has been shipped with FedEx you will receive a second email directly from FedEx alerting you that your package has left the warehouse. This email will also contain a FedEx tracking number that you can use to check on the status of your shipment at http://www.fedex.com .
FedEx will give you an estimated arrival date so you can plan to be home when the dining furniture package arrives. FedEx will only show a status if the furniture has been picked up and is in transit. It sometimes takes a few hours after the initial pickup for your tracking numbers to appear in the FedEx tracking system online.
ITEMS SHIPPED VIA HOME APPOINTMENT FREIGHT DELIVERY
If your set has been shipped via Home Appointment Freight Delivery you will receive a second email from Dinette.com with a link to the tracking information of your shipment. You will be contacted at the telephone number you entered within 3-6 business days after you order ships. Please note the expected delivery date listed is only an estimation- your actual delivery date is only set once you are contacted to arrange the time at your convenience. If you have not been contacted by the Freight company within 6 business days after your order ships, please don't hesitate to contact our customer service department and we will gladly help expedite the delivery appointment.
6. Uh-oh. Problems/Damage
We do everything we can to ensure your dinette set arrives in pristine condition. We perform quality control and inspect each item before it is diligently packed for shipment. We have devised solid protection methods and we use the best shipping services available. Despite our best efforts, there are rare instances that damages of dining room furniture do occur in shipping.
***We stand by our product and guarantee your satisfaction***
If your dining set arrives with a damage, we will do everything in our power to do whatever is necessary to fix the problem and make your furniture order complete. Please contact customer service immediately, but no later than 3 business days after your set arrives. We will send out a replacement of the dining furniture part that is damaged and file a claim with the shipper who damaged it in transit. The customer must keep the original boxes of the damaged part so the shipper can pick it up when they deliver the replacement.
Please know that every dining room furniture order leaves our shipping facilities fully inspected and in new/pristine condition. If damage occurs, we will do what is necessary to correct the problem and you will have a complete set as you ordered. In no situation do we pickup the entire set as a result of one part being damaged. Any customer is welcome to return their dining room furniture purchase at their cost of shipping. Damaged pieces will be picked up at the shipper's expense.
Our business relies on word of mouth and our goal is to satisfy our customers.