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Frequently Asked Questions

Ordering FAQs

Tracking and Delivery FAQs

Product FAQs

Returns FAQs

How do I know if the item is in stock?

All dining room furniture sets shown on dinette.com are in stock unless otherwise noted in the product description of the item.

Can I pay by check?

Yes, we accept certified check or money order. Please call customer service to place your order 1-877-DINETTE.

Can I give you my information over the phone?

Yes, we are happy to take phone orders. Please call our customer service department between the hours of 9 am to 5 pm eastern standard time Monday through Friday and we will be happy to help you with all dining room furniture orders. If you call and cannot reach a customer service rep directly, please kindly leave a message with your telephone number and a good time to reach you. Someone will call you back as soon as possible, usually within a few hours.

Do you collect sales tax?

We only charge tax to New York residents as our warehouse is located in Brooklyn, New York. It is each customer's responsibility to pay any applicable local or state taxes. Currently, orders being shipped to any other state are exempt from sales tax.

How can I track my order?

If your order is being shipped by FedEx ground, you will automatically receive an email with your FedEx tracking number. For these orders you can simply go to www.fedex.com and enter the tracking number included in the email. The fedex site will give you the estimated date of arrival of your dining furniture so you will know when to expect delivery.

If your order is being sent by Freight Carrier, you will also be sent an email that contains the tracking information to prepare for your HOME DELIVERY APPOINTMENT. This email will contain a link that will tell you the status of your shipment and an estimated arrival date. Please note that the arrival date is determined when the freight company calls you and arranges an appointment at your convenience

How long will it take to ship out my new dinette set?

Dinette.com owns all of its inventory and keeps all IN STOCK dinettes at our warehouse in Brooklyn, New York. Under normal circumstances, we are able to ship out dinette orders the next business day after receiving your order.

How long will it take to receive my new dinette set?

Each product description specifies which method is used.

We ship our dining room furniture products using two methods:

1. Fedex

Dinette sets shipped via FedEx Ground arrive according to the following estimated schedule:

East Coast: 1-3 business days from ship date
Midwest : 2-4 business days from ship date
West Coast 4-5 business days from ship date

2. Home Appointment Freight Delivery

Customers who purchase dining room sets shipped via Home Appointment Freight Delivery will be contacted 3-5 business days after ship date to set up a convenient appointment (Mon – Fri 9am - 5 pm) when the set will be delivered inside your door at no additional charge. Please note: the phone number you enter with your order will be the contact number our freight carrier will use to make the delivery arrangements.

Do I need to be home to accept delivery?

It is not necessary to be home for delivery of Fed Ex sets but we recommend that you are looking out for the set upon arrival.

All dining sets and dining furniture shipped via Home Appointment Freight Delivery will be scheduled at your convenience when you are at home.

Sets that are normally shipped FedEx are available to be shipped via Home Appointment Freight Delivery for an additional charge of $50. To arrange this service you must contact customer service immediately after placing your order.

 

Will the delivery be brought into my home?

Fedex and most common carriers will bring your new dinette set to your front door or porch area. It is your responsibility to bring the set into your home and into the room of your choice. Please note that most sets are packed in multiple boxes to make it easier to transport and to ensure the safety of your dining furniture items in transit.

Can I have the order delivered on a specific date?

Yes, you can! Please contact customer service before placing your order to make any special or custom delivery arrangement.

Can I change the color of my dinette chair seats?

Dinette.com cannot customize seat cushions at this time. However, it is very easy for you to recover the seats with a material of your choice. Simply pull the material over the seat cushion BEFORE attaching to the seat base to the wood chair and staple the new material to the underside of the seat.

Can I change the color or size of the dining set?

Unless otherwise noted in the product description, items are sold as shown on the site and it is not possible to make changes or substitutions.

Do you have other dining furniture items to sell other than shown?

We currently do not offer any dinette sets that are not shown on the site. We are constantly adding new sets so please be sure to check back often if you do not find what you are looking for during your initial visit.

Do you carry any "Brand Name" dinette sets?

All of the sets available on Dinette.com are exclusive models purchased directly by dinette.com from factories made expressly for sale on our site. We do not offer any other brands.

What if there is a damage to my order?

We do everything we can to ensure your dining room furniture set arrives in pristine condition. We perform quality control and inspect each item before it is diligently packed for shipment. We have devised solid protection methods and we use the best shipping services available. Despite our best efforts, there are rare instances that damages do occur in shipping.

***We stand by our product and guarantee your satisfaction***

If your dining set arrives with a damage, we will do everything in our power to do whatever is necessary to fix the problem and make your order complete. Please contact customer service immediately, but no later than 3 business days after your set arrives. We will send out a replacement of the furniture part that is damaged and file a claim with the shipper who damaged it in transit. Please keep the original boxes of the damaged part so the shipper can pick it up when they deliver the replacement.

Please know that every order leaves our shipping facilities fully inspected and in new/pristine condition. If damage occurs, we will do what is necessary to correct the problem and you will have a complete set as you ordered. In no situation do we pickup the entire dining set as a result of one part being damaged. Any customer is welcome to return their purchase at their cost of shipping. Damaged dining furniture pieces will be picked up at the shipper's expense.

Our business relies on word of mouth and our goal is to satisfy our customers.

What if I receive the dinette set and I don't like it?

We want our customers to be happy with their purchase. If you want to return your set, we gladly accept returns. Please contact customer service (service@dinette.com or 1-877-dinette) within 14 days after you receive the set and we will give you a return authorization number. The customer is responsible for shipping the dining set back to us. Customer is also responsible for insuring the package against damage in return-transit. If the customer does not purchase insurance and there is damage in transit, customer will be responsible for the full value of the set

If the dining furniture set is not assembled and arrives to us in original condition, we will give a FULL REFUND of the item price (shipping charges are not refundable). We do NOT charge restocking fees in these cases.

If the dinette set was assembled or we do not receive it in its original condition, we will give a refund less a restocking fee of at least 15% of the price of the item. If the customer wants to make another selection or accept a store credit, we have the option to waive the restocking fee as a courtesy.